Refund policy

Right of withdrawal

Consumers is every natural person who concludes a legal transaction for purposes, which can be roughly attributed neither to their commercial nor their independent professional activity.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date of the contract. To exercise your right of withdrawal, you must (company Energywert Cloppenburg GmbH, Werner-Baumbach-Straße 41, 49661 Cloppenburg + 49 4474/94 950, e-mail address: by means of a clear explanation (eg a letter sent by post, fax or e-mail) to revoke your decision to revoke this contract. You can use the attached pattern withdrawal form, but not prescribed. To maintain the cancellation period, it is sufficient that you will send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

Consequences of the revocation

If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from the fact that you choose a different kind of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day, to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same payment methods that they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you be charged charges due to this repayment. If you are required to start the services during the cancellation period, you have to pay us a reasonable amount, which provided the proportion of the right to the time you teach us from the exercise of the right of withdrawal in terms of this Treaty Compared to the total scope of the services provided for in the Treaty.
Exclusion or premature expiration of the right of withdrawal

The right of withdrawal does not exist for contracts

- for the delivery of goods which are not prefabricated and for their production an individual selection or determination by the consumer is significant or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or their expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, which can be delivered at the earliest 30 days after the conclusion of the contract and their current value of fluctuations in the market depends on which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely at contracts

- for the delivery of sealed goods, which are not suitable for reasons of health protection or hygiene, if their seal was removed after delivery;
- for the delivery of goods, if they were mixed inseparably with other goods after delivery due to their nature;
- For the delivery of sound or video recordings or computer software in a sealed pack when the seal has been removed after delivery.
Pattern revocation form

(If you want to revoke the contract, please fill out this form and send it back.)

Energy value Cloppenburg GmbH
Werner-Baumbach-Straße 41
49661 Cloppenburg

E-mail address:

- I hereby cover (n) I / we (*) the contract concluded by me / us (*) on the provision of the following services_________________________________
Ordered on (*) / received AM (*)

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (S) (only for message on paper)

(*) Stroke inappropriate.